Heritage Tree Care considers the protection of privacy to be vital. We endeavour to consistently maintain the security of our website for all visitors and users. This policy outlines how Heritage Tree Care collects and uses personal information.
Other websites may be accessible from our website via hyperlinks. Our privacy policy does not cover or reflect on the procedures of these other websites. It is the responsibility of the visitor/user to evaluate the privacy policy of other websites you choose to visit.
Collected Information
To help improve the service we provide through our website, certain information is collected from your browser to this website. This information is collected as statistical information and includes: IP address; browser type; language; and access times. This website also uses cookies (explained in next section) to track pages visited and information accessed within our website. This information is for statistical reference and site analysis only.
What is a cookie?
A cookie is a small data file that may write to your hard disk when visiting a site. The cookie primarily contains a USER ID that aids in tracking. Cookies can also retain information that you supply to the website. This information assists in maintaining the continuity of your browsing session and access to full use of the website.
Cookies cannot read data from your hard disk or from other cookie files. They can be disabled via your browser, however this may limit your access to all functionalities of a website.
Personal Information
Some functionalities of the website will ask for the voluntary supply of personal information. This information includes:
- name and email address for the purpose of subscribing to our e-newsletter; and
- name, email address, contact details and message for the purpose of assisting you with an enquiry to Heritage Tree Care.
Access to and Right to Rectification of Personal Information
To access, update or remove information Heritage Tree Care holds about you, contact Heritage Tree Care directly via phone, email or enquiry form. We wish to ensure information held by Heritage Tree Care is accurate and up-to-date.
Direct Marketing
Heritage Tree Care does not collect information for direct marketing purposes, except where you have given permission by subscribing to our e-newsletter. This information is not sold to other parties and is for the express purpose of our own communication with you. At any time you can opt out by clicking unsubscribe on the e-newsletter that you receive.
Exceptions
Other than the above stated, Heritage Tree Care will not attempt to identify users or their browsing activities except:
- in the event of an investigation by law enforcement: or
- where we believe we are required to collect and produce documentation relevant to fulfil obligations to third parties; including statutory organisations under local law.
Information Disclosure
In the course of providing services you request, personal information may be shared: with authorities; third parties engaged by Heritage Tree Care to provide services to you; to protect intellectual property rights; or to enforce the Terms and Conditions of the website.
Security
The Heritage Tree Care website uses WordPress to deliver, store and maintain our website and content. Heritage Tree Care puts in place all reasonable measures to protect personal information from loss, prohibited access, misuse, alteration, destruction or unauthorised disclosure.
E-commerce – Offline Processing
Customers of the Heritage Tree Care website have the ability to purchase goods from our online store.
This website is protected by an SSL certificate and will collect and securely send information to Heritage Tree Care to process your transaction.
This information is only used by Heritage Tree Care to process your payment and as a record of your purchase. If you have elected to sign in or register as a member of our secure database, we may autopopulate the webform with details that you have provided to us. The following information is collected and securely stored by Heritage Tree Care:
- Customer Name
- Email address
- Company
- Billing address (Street/PO Box, city, state, postcode and country)
- Shipping address (Street, city, state, postcode and country)
- Phone number (work/home)
- Credit card details (encrypted)
- Order details for the purpose of fulfilling your order.
This site uses Offline Payment Processing to process your payment. Your payment details are securely sent via an encrypted PDF. Only registered administrators of this website are able to access and process your payment details. Information collected from you is only used to process your payment unless you have elected to receive another service from the site.
Australia Post, FEDEX, USPS, DHL, UPS may be used to calculate shipping and postage rates.
If one of the above parcel services are not used, a Third Party freight service may be used to determine delivery costs.
E-commerce – Online Processing
Customers of the Heritage Tree Care website have the ability to purchase goods from our online store.
This website is protected by an SSL certificate and will collect and securely store information to process your transaction.
This information is only used by Heritage Tree Care to process your payment and as a record of your purchase. If you have elected to sign in or register as a member of our secure database, we may autopopulate the webform with details that you have provided to us. Information collected from you is only used to process your payment unless you have elected to receive another service from the site.
The following information is collected and stored by Heritage Tree Care:
- Customer Name
- Email address
- Company
- Billing address (Street/PO Box, city, state, postcode and country)
- Shipping address (Street, city, state, postcode and country)
- Phone number (work/home)
- Order details for the purpose of fulfilling your order.
This site uses [name of gateway], a payment gateway to securely process your online transaction. Credit card information is collected and processed by [name of gateway]. This information is not stored, collected or accessible by Heritage Tree Care. Please see [name of payment gateway] for details of their privacy and security policies.
Australia Post, FEDEX, USPS, DHL, UPS may be used to calculate shipping and postage rates.
If one of the above parcel services are not used, a Third Party freight service may be used to determine delivery costs.