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Heritage Tree Care

Heritage Tree Care

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FAQs

How do you quote?

After your initial enquiry, one of our highly qualified consulting Arborists will visit your site or property to assess the job at a time that suits you. We will then provide a same day quotation by email or post. Our friendly staff are always available to answer any questions you may have about your quotation, simply call 0737155444 or email sales@heritagetreecare.com.au.

How do I pay?

Once the works have been completed we will invoice you either by email or post. You can pay either by direct bank transfer, an EFT payment over the phone simply by calling our office or by cheque. We will then send an email with a brief customer satisfaction survey so you can let us know how we have performed.

What are your employees qualifications

All of our employees are Level 3-5 Certified Trade Qualified Arborists. We are also training several Apprentices who are working hard to gain their Level 3 qualifications. Ongoing training is extremely important to us and our all crews have First Aid, Health and Safety, High Risk Aerial Rescue qualifications to name but a few.

Do you have insurance?

Yes we have fully comprehensive Public Liability Insurance to the value of $20 million dollars. We make every effort to ensure risks of damage are minimised but if an unavoidable accident happens we guarantee that any damage will be fixed quickly and at little inconvenience to yourself.

Do you deal with emergency storm damage?

Yes our emergency crews are on alert and available 24/7 365 days a year to deal with any storm damage you may have on your property. Call us any time on 0737155444 and we will get to you as soon as we can. For non-urgent storm damage just call us within business hours and we will endeavour to get the job done quickly. We recommend that you are storm ready by getting any potential hazards assessed by our qualified Arborist.

Why don’t you call it tree lopping?

Tree lopping is harmful and damaging to trees and can also cause problems for surrounding property if done by inexperienced, unqualified ‘loppers’. By engaging a reputable tree company like Heritage Tree Care you are assured that your trees will be pruned well and to Australian Standards and you will avoid having to pay for corrective pruning after a poor lopping job.

Can you do all sizes of jobs?

Yes, we have a large team of trained Climbing Arborists, Ground staff and a fleet of state of the art equipment and machinery. This enables us to take on any job- no job or tree is too big. Give us a call on 0737155444 and we can assess your needs.

What happens to the tree trimmings?

We care about the environment and nothing is wasted. We take away and recycle every part of the tree waste from the site leaving it clean and tidy. We can of course arrange to chip the wastage onsite and leave in a tidy pile for you to use at your leisure.

Can I prune a council tree?

We are unable to prune or cut down council trees without express permission being gained from the council. First get in touch with your local council, explain the problem and they will take it from there.

For all other questions you may have please give us a call on 073715544 of email sales@heritagetreecare.com.au and we will endeavour to help.

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Porous Paving in Rockhampton

Last week one of our Porous Permeable Paving crews flew to Rockhampton, Queensland to install porous stone paving over 190 square metres in the beautiful Rockhampton Botanic Gardens. As arborists we appreciate the importance of trees receiving an appropriate amount of water to survive and thrive and in Queensland, with the extreme heat and regular …

Heritage Tree Care Water Sensitive Urban Design Project Queen’s Park Ipswich

A Significant Project to Harvest Water into Tree Root Systems and stop Erosion of the Public Footpath. Since 1862 Queen’s Park in Ipswich has been a landmark park of cultural significance and a popular destination for families for recreation.  There are many magnificent, heritage trees growing in the park providing wonderful habitat for many varieties …

Heritage Tree Care Remediates Ailing Street Trees in Broadbeach Gold Coast

Street trees are an important part of any urban environment and are connected to increased residential house prices while providing  many other environmental, economic and social benefits in both residential and commercial areas. Benefits of Street Trees Include: Atmospheric purification. Habitat and corridors for urban wildlife. Shade to protect from harmful UV rays. Modulation of …

The Heritage Tree Care team recently installed a Dynamic Porous footpath in the Gold Coast.

The Problem: Due to tree roots lifting the concrete and tiling along the edges, a footpath had become a significant trip hazard for pedestrians. The tree was seeking condensation moisture from under the concrete pathway and causing so much damage that the footpath had to be replaced twice in four years.  In order to avoid …

Tree Roots Lifting Driveways and Footpaths

A common problem often observed by arborists are lifting and cracking driveways and footpaths which can not only look bad but can represent obvious trip hazards around the home and throughout the urban environment in general. This problem occurs when tree roots grow beneath these constructed surfaces and as the tree roots increase in diameter, …

Contact us
Heritage Tree Care
  • 1800 353 053
    (07) 3715 5444
  • 8 Forge Close
    Sumner QLD 4074
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