Have a question you need answered but aren’t sure where to look? We provide a range of Frequently Asked Questions and answers below to help you out!
How do you quote?
After your initial enquiry, one of our highly qualified consulting Arborists will visit your site or property to assess the job at a time that suits you. We will then provide a same day quotation by email or post. Our friendly staff are always available to answer any questions you may have about your quotation, simply call 0737155444 or email sales@heritagetreecare.com.au.
How do I pay once the job is complete?
Once the works have been completed we will send you an invoice either by email or post. You can pay via a direct bank transfer, an EFT payment over the phone simply by calling our office, or by cheque. You will then be sent an email with a brief customer satisfaction survey so you can let us know how we have performed along with noting any issues .
What are your employees qualifications?
All of our employees are Level 3-5 Certified Trade Qualified Arborists. We are also training several Apprentices who are working hard to gain their Level 3 qualifications. Ongoing training is extremely important to us and our all crews have First Aid, Health and Safety, High Risk Aerial Rescue qualifications to name but a few.
What kind of insurance coverage do you have?
We have a full, comprehensive Public Liability insurance to the value of $20 million dollars. We make every effort to ensure that risks, both to person and property, are always minimised but if an unavoidable accident happens we guarantee that any damages will be fixed quickly and at little inconvenience to yourself.
Do you deal with emergency storm damage?
Yes our emergency crews are on alert and available 24/7, 365 days a year to deal with any storm damage you may have on your property. Call us any time on 0737155444 and we will get to you as soon as we can. For non-urgent storm damage just call us within business hours and we will endeavor to get the job done quickly. We recommend that you are storm ready by getting any potential hazards assessed by our qualified Arborist.
Why do you call it tree ‘pruning‘ and not ‘lopping‘ you call it tree lopping?
Tree ‘lopping‘ is harmful and damaging to trees and can also cause problems for surrounding property if done by inexperienced, unqualified ‘loppers’. By engaging a reputable tree company like Heritage Tree Care you are assured that your trees will be pruned well and to Australian Standards and you will avoid having to pay for corrective pruning after a poor lopping job.
Can you do all sizes of jobs?
Yes, we have a large team of trained Climbing Arborists, Ground staff and a fleet of state of the art equipment and machinery. This enables us to take on any job- no job or tree is too big. Give us a call on 0737155444 and we can assess your needs.
What happens to the tree trimmings?
We care about the environment and nothing is wasted. Our crews take away and recycle every part of the tree waste from the site leaving it clean and tidy. We can of course arrange to chip the wastage onsite and leave in a tidy pile for you to use at your leisure.
Can I prune a council tree?
We are unable to prune or cut down council trees without express permission being gained from the council. First get in touch with your local council, explain the problem and they will take it from there.
For all other questions you may have please give us a call on 073715544 of email sales@heritagetreecare.com.au and we will endeavour to help.